How can we help you?
Sobrokom's Return Policy is very easy to process. If you face any problem with to return policy feel free to communicate with our team.
Follow the steps below for a seamless returns process:- – The return shipping will be at your own expense.
- – The product must be unused, unworn, unwashed, and without any flaws.
- – The product must include the original tags, user manual, and accessories.
- – The product must be returned in the original and undamaged manufacturer packaging/box.
- – Exchange request is made within the stated time frame/limit. The item(s) is faulty, damaged, or defective at the time of delivery.
- – The received product(s) must have differed from the original order.
- – The courier/ delivery man will wait at customer points in case the customer wants to receive the product after a trial, a maximum of 10-15 minutes. (Only for Cash on Delivery).
- – Please note that refunds can’t be processed for any consequential
You will receive an email once your return has been processed. Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.
Order & Returns
You can use our search engine or just explore the website to find the product you're
looking for. Once you've added them to your shopping cart, click "Place Order" to
provide us with your name, address, and phone number. We will send an OTP number to
your phone for that purpose; if you enter it correctly, you're done. To deliver your
order, a Sobrokom representative will come to your house or place of business.
Utilizing our proprietary fleet, we aim to ensure the timely delivery of products
right to your doorstep. Our primary objective is to consistently meet delivery
deadlines and provide you with a reliable and punctual service.
Although tipping is not obligatory, our delivery team members value acknowledgment
for their dedication. The entire tip amount goes directly to the delivery
representatives as a token of appreciation for their hard work.
Shopping Information
You can use our search engine or just explore the website to find the product
you're looking for. Once you've added them to your shopping cart, click "Place
Order" to provide us with your name, address, and phone number. We will send an
OTP number to your phone for that purpose; if you enter it correctly, you're
done. To deliver your order, a Sobrokom representative will come to your house
or place of business.
The delivery fee across the country is in the table below:
| Place | Orders below 2KG | Orders above 2KG |
|---|---|---|
| In Side Dhaka | 80 | Per KG 20 Tk Extra |
| Out Side Dhaka | 140 | Per KG 20 Tk Extra |
That's up to you, however you could also order delivery of your things and be as
lazy as our founders. At times, our costs are less expensive than those of the
city's largest superstores. In comparison to the typical corner store, we also
carry a wider selection. Thus, there's no excuse not to purchase from us.
You can always call +880 1602 08 51 21 or mail us at sobrokom.store@gmail.com or
info@sobrokom.store.
Payment information
We accept cash on delivery and we also take online payment system Nagad & Bkash.
Our Sobrocom staff is always here to help you, so don't worry.
Please immediately call +880 1602 08 51 21 or mail us at
sobrokom.store@gmail.com or
info@sobrokom.store. and let us know the problem.
While our pricing is independently determined, our utmost endeavor is to present
you with competitive rates, striving to match or undercut prevailing market
prices. We align our prices with the local market, and our relentless efforts
are focused on further reducing them. Should you perceive any product to be
unfairly priced, we encourage you to bring it to our attention, as we are
committed to ensuring fairness and transparency in our pricing strategy.
Our Facilities
In Dhaka, our commitment is to offer unparalleled deals, with numerous products
already marked down below their maximum retail price (MRP). Additionally, we
extend special discount codes in specific situations, applied to the MRP. It's
important to note that for any given product, only one type of discount can be
applied. We consistently prioritize providing customers with the most
advantageous discount available, ensuring a cost-effective and rewarding
shopping experience.
Yes, you can change your registered phone number or email address. First you go
to your profile then, here you can change your personal information as you wish.
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